Attention: Please read the policy carefully before using this web site. Using this web site indicates that you
House on the Hill Pte. Ltd. ("HotH") takes its responsibilities stipulated under the
Personal Data Protection Act, 2012, Singapore ("PDPA") seriously. We would like to take this opportunity to state
that we recognize the importance of safeguarding the personal data you have provided us and will responsibly manage
and protect your data.
Policy describes the types of personal data we may collect from you, how we may use that information, and with whom
we may share it. Our Policy also describes the measures we take to protect the security of the information you
provide to us, including without limitation through this website. We also tell you how you can reach us to update
your personal data, ask questions you may have about our personal data protection practices and provide feedback on
our personal data protection practices.
This policy supplements but does not supersede nor replace any consents you may have previously provided to us in
respect of your Personal Data, and your consents herein are additional to any rights which any of us may have at
law to collect, use and/or disclose your Personal Data.
References to "we," "our," or "us" herein refer to HotH, its subsidiaries
and affiliates, business partners, associates, agents and/or employees.
In accordance with the PDPA, and for the purposes of this Policy, "Personal Data" or "personal data" refers to
data, whether true or not, about an individual who can be identified from that data, or from that data and other
information to which an organisation has or is likely to have access, including data in our records as may be
updated from time to time.
Examples of Personal Data (depending on the nature of your interaction with us) include unique identifiers (eg.
NRIC or FIN number, passport number) as well as any set of data (eg. telephone number(s), mailing address, photo or
video images, voice) which when taken together would be able to identify the individual.
Generally, we may collect Personal Data from you or your child/ward in the following ways:
i.When you arrange for a visit to
ii. When you submit an application for your
child/ward to be enrolled with the school/centre or
submit forms for school/centre activities;
iii. When you interact with our staff
(whether via telephone calls, letters, messaging apps, mails or
during face-to-face meetings);
iv. When you are contacted by, and respond
to, our staff;
v. In the course of providing educational
services to your child/ward;
vi. When your or your child’s/ward’s
images are captured by us via CCTV cameras while you are within
our premises, or via photographs or videos taken by us or our representatives when you or your child/ward
attend events hosted by us or any third party organiser we appoint;
vii. When you request that we contact you,
be included in an email or other mailing list; or when you respond to our request for additional Personal Data,
our promotions and other initiatives;
viii. When you submit your Personal Data
to us for any other reasons.
Where you provide us personal data about other individuals (e.g. information of spouse, children, parents, friends,
relatives, employees and/or authorised representatives), you represent to us that you have obtained the consent of
the individuals to you providing us with their personal data for the respective purposes.
This policy does not apply to the practices of companies not owned or controlled by us or to people whom we do not
employ or manage, nor does it address non-personally identifiable information. This policy does not apply to
information collected at a web site of an affiliated company or business line that may be linked to this web site;
We also collect anonymous, aggregate information from all visitors to our site. This information is never linked to
any personally identifiable information and is used in the aggregate to generate statistical reports about the use
of our site.
In addition, we use a third-party service provider to serve ads on our behalf across the Internet and on our site.
That provider may collect anonymous information about your visits to our site and your interaction with our
products and services. That provider may also use information about your visits to our and other sites to target
advertisements for goods and services.
This information is collected through cookies and other Internet technologies, such as web beacons or pixel tags,
and other similar technologies, to deliver or communicate with cookies and track your use of our website. The
information we obtain in this manner enables us to customize the services we offer and measure the overall
effectiveness of our online content, advertising campaigns, and the products and services we offer through our
website. By accessing our website and agreeing to receive our e-mail messages or newsletters, you agree that we can
use other Internet technologies such as those mentioned above on your device.
We have designed our site for parents and adults, not for children. For that reason, we do not knowingly collect
Personal Data from children who may visit our site, and we do not want to include any such information in our
customer databases. We recommend that parents monitor their children’s use of the Internet.
HotH may collect and use your information for any purpose not prohibited by applicable law. This includes, but is
not limited to, the following purposes:
i.To verify your identity;
ii. To process and respond to enquiries;
iii. For school/centre or extra-curricular
iv. For maintaining student/waitlist
v. To process purchase transactions and
provide products and services;
vi. To facilitate and enhance your
experience with us;
vii. The taking of photographs and/or
videos (whether by our stuff or third party photographers and/or videographers) during events organized by us;
viii. For school/centre communications;
ix. For emergency contact;
x. To notify and provide special events,
promotions and offers to you;
xi. To provide you with personalized
content on our websites and mobile applications;
xii. To improve the content and the
navigability of our websites and mobile applications;
xiii. To compile data and conduct
statistical or demographic analysis;
xiv. To protect and defend the rights or
property of HotH;
xv. To prevent, detect and investigate
crime and managing the safety and security of our premises and services (including but not limited to carrying
out CCTV surveillance and conducting security clearances);
xvi. Investigating possible fraud,
misconduct, unlawful action or omission, and utilizing electronic access
and video systems to maintain security of persons or property, control access and investigate
suspicious or inappropriate activities including but not limited to possible violation of any terms and
conditions or policies posted on our website;
xvii. To conduct audits, review and
analysis of our internal processes, action planning and
managing commercial risks;
xviii. To respond and process for other
purposes for which you provided the information (e.g., to apply for
xix. Responding to requests from child care
regulators, medical providers, payment processors and
xx. To comply with a court order or other
legal process or other legal requirements of any governmental
xxi. Any other purposes which we may inform
you of in writing from time to time, but for which we will
seek your separate consent.
HotH does not sell personal data that we collect from individuals, including our website visitors. We will take
reasonable steps to protect your or your child’s/ward’s Personal Data against unauthorized disclosure. We may
disclose your or your child’s/ward’s Personal Data to third parties without first obtaining your consent in certain
situations, for example:
i.where disclosure is required or permitted
by applicable law and/or regulations;
ii. cases in which the purpose of such
disclosure is clearly in your interests, and if consent cannot be obtained in a timely manner;
iii. cases in which the disclosure is
necessary to respond to an emergency that threatens the life, health or safety of yourself or another
iv. cases in which the disclosure is
necessary for any investigation or proceedings;
v. cases in which the personal data is
disclosed to any officer of a prescribed law enforcement agency, upon
production of written authorisation signed by the head or director of that law enforcement agency or a
person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or
duties of the officer;
vi. cases in which the disclosure is to a
public agency and such disclosure is necessary in the public interest; and/or
vii. where such disclosure without your
consent is permitted by the PDPA or by law.
viii. where necessary, to our third party
service providers, payment processors, agents, regulatory bodies and
auditors in the ordinary course of our business and subject to any restrictions imposed by the applicable
law and/or regulations;
ix. Where you have authorised us to
disclose your Personal Data another party.
The instances listed above are not exhaustive. Should you require more information, kindly refer to the Second,
Third and Fourth Schedules of the PDPA which is publicly available at
. In all other instances of disclosure of your Personal Data to third parties with
your express consent, we will provide for adequate forms of protection over such Personal Data, and confidentiality
and security in the handling and administration of your Personal Data by such third parties in compliance with
You may request to access and/or correct the personal data currently in HotH’s possession or control by submitting
a written request to HotH. Please provide us with adequate information to confirm your identity, as well as details
on the nature of your request, to email@example.com
For a request to access personal data, once HotH receives sufficient information from you to deal with the request,
we will seek to provide you with the relevant personal data within 30 days. Note that the PDPA exempts certain
types of personal data from being subject to your access request.
For a request to correct personal data, once HotH receives sufficient information from you to deal with the
request, we will correct your personal data within 30 days. Where we are unable to do so within the said 30 days,
we will notify you of the soonest practicable time within which we can make the correction. Note that the PDPA
exempts certain types of personal data from being subject to your correction request as well as provides for
situation(s) when correction need not be made by us despite your request.
Wherever your Personal Data is in our possession or under our control, we will take reasonable and appropriate
steps to protect your Personal Data from unauthorized access, collection, use, disclosure, copying, modification,
disposal or similar risks. We shall also take reasonable and appropriate measures to keep your Personal Data
accurate, complete and updated.
We use encryption to protect sensitive information online. The servers that store your Personal Data are housed in
a secure environment. We also make an effort to protect your information off-line. However, given the nature of the
Internet and the fact that network security measures are not infallible, we cannot assume responsibility for any
unauthorized use of your Personal Data by third parties which are wholly attributable to factors beyond our
We shall take reasonable effort to destroy or anonymize documents containing Personal Data, or remove the means by
which the Personal Data can be associated with particular individuals, as soon as it is reasonable to assume that:
i.The purpose for which the Personal Data
was collected is no longer being served by retention of the
Personal Data; and
ii. Retention is no longer necessary for
legal or business purposes.
When you provide us with your personal data, you are deemed to have given the necessary consent to HotH to collect,
use, disclose and share within HotH your personal data for the purposes described above, and disclosing such
personal data to HotH’s authorised service providers and relevant third parties in the manner set forth in this
Policy. If you want to withdraw your consent, please send your request to firstname.lastname@example.org
HotH will process your request within a reasonable time from such a request for withdrawal of consent being made,
and will thereafter not collect, use and/or disclose your personal data in the manner stated in your request.
You may at any time withdraw any consent already given, or deemed to have been given under applicable law, in
respect of the collection, use or disclosure by us of Personal Data about you for any purpose on giving reasonable
notice to us. We do not prohibit an individual from withdrawing consent to the collection, use or disclosure of
Personal Data about the individual, but this shall not affect any legal consequences arising from such withdrawal.
If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, we
may not be in a position to continue to provide our services to you, administer any contractual relationship in
place, which in turn may also result in the termination of your agreements with us. Our legal rights and remedies
in such event are expressly reserved.
We may amend this Policy from time to time to ensure that it is consistent with any changes in legal or regulatory
requirements. If we make any substantial changes, we will prominently post a notice on the main page and other
pages to alert you of the change.
i.Have any questions about this Policy;
ii. Have any complaint or grievance
regarding about how HotH is handling your personal data or about how
HotH should be complying with the PDPA;
iii. Would like to withdraw your consent to
any use of your Personal Data as set out in this Policy;
iv. Would like to obtain access to or make
corrections to your Personal Data records, please contact our Data
Protection Officer at:
House on the Hill Pte. Ltd.
33 Mount Sophia